Terms of Service

These terms apply when you use our website or book cleaning services with Corona Crystal Cleaners. By booking with us, you agree to them.

Our Services

We provide residential cleaning services, including recurring maid service, deep cleaning, and move in/out cleaning. The specific tasks included in each service are described on our services page and confirmed when you book.

Booking and Scheduling

Bookings are confirmed once you receive confirmation from us. We will make every effort to arrive within your scheduled window. If we need to reschedule due to weather, illness, or circumstances beyond our control, we will notify you as soon as possible and arrange a new time.

Cancellations and Rescheduling

You may reschedule your cleaning at any time at no charge. If you need to cancel, please let us know before 5:00 PM the day before your scheduled cleaning. Cancellations made after that time are subject to a $50 cancellation fee.

Pricing and Payment

Pricing depends on the size of your home, service frequency, and any special requests. Quotes are estimates; if conditions differ substantially from what was described at booking, we will discuss any adjustment with you before proceeding. Payment is due at the time of service unless otherwise agreed.

Satisfaction Guarantee

If you are not satisfied with your cleaning, contact us within 24 hours and we will return to correct the areas in question at no additional cost. This guarantee covers re-cleaning; it does not include refunds unless we are unable to resolve the issue.

Access to Your Home

You are responsible for providing safe access to your home at the scheduled time. If our team cannot gain access, the appointment may be treated as a late cancellation. Please secure valuables, fragile items, and pets before we arrive.

Items We Do Not Clean

For safety and liability reasons, our team does not handle biohazards, pest infestations, mold remediation, heavy lifting of furniture, or cleaning that requires ladders beyond standard height. Let us know in advance if you have questions about a specific task.

Liability

We are fully insured and our team is background-checked. If we damage something in your home, notify us within 48 hours so we can investigate and make it right. We are not liable for pre-existing damage, normal wear, or items that were not properly secured. To the fullest extent permitted by law, our total liability is limited to the amount paid for the service in question.

Non-Solicitation of Staff

We invest significantly in recruiting and training our team. Please do not hire our staff directly for private work during your time as a client or for 12 months afterward.

Changes to These Terms

We may update these terms from time to time. The current version will always be posted here with its effective date.

Governing Law

These terms are governed by the laws of the State of California, without regard to its conflict of law provisions.

Contact Us

Questions about these terms? Email us at info@coronacrystalcleaners.com or call (951) 720-5299.